Residential Quality Control Technician
At King Heating Cooling and Plumbing, we're known for delivering exceptional customer service and quality workmanship. Since 1968, homeowners throughout Chicago and Northwest Indiana have trusted us to keep their homes comfortable year-round. As one of the area's most trusted and highly reviewed HVAC companies, we take pride in doing the job right the first time.
Due to continued growth, we are looking for an experienced Residential Quality Control Technician to join our team. This is a senior-level position designed for someone who has mastered residential HVAC systems—including boilers—and enjoys ensuring every installation and service call meets the highest standards. You'll serve as the technical expert for our field team, perform quality inspections, diagnose complex issues, and help develop technicians through coaching and mentorship.
If you're passionate about excellence, take pride in your craftsmanship, and enjoy helping others improve, we'd love to meet you.
Why Work for King Heating Cooling and Plumbing?
- Company-matched 401(k)
- Comprehensive medical, dental, vision, and life insurance for you and your family
- Paid holidays and vacation
- Ongoing paid training and professional development
- Fully stocked take-home company vehicle
- Company phone and iPad provided
- In-house NATE certification opportunities
- Year-round, stable work
- World-class team environment
- Clear career advancement opportunities
- Promote-from-within culture
Responsibilities
- Perform quality control inspections on residential HVAC installations, service repairs, and maintenance work.
- Inspect furnaces, air conditioners, heat pumps, boilers, mini-split systems, indoor air quality equipment, humidifiers, and water heaters for proper operation and workmanship.
- Diagnose and resolve complex HVAC and boiler issues that require advanced technical expertise.
- Verify all work meets manufacturer specifications, company standards, local building codes, and safety regulations.
- Conduct startup, commissioning, and performance testing on newly installed systems.
- Identify installation deficiencies and recommend corrective actions.
- Provide coaching, training, and technical support to service technicians and installers.
- Assist technicians in the field with difficult diagnostic and repair situations.
- Review completed work orders, photos, and documentation for accuracy and completeness.
- Ensure proper refrigerant charging, airflow, combustion analysis, static pressure, electrical performance, and overall system efficiency.
- Educate customers on system operation, maintenance, and recommended improvements when necessary.
- Maintain accurate inspection reports and quality assurance documentation.
- Promote a culture of safety, accountability, and continuous improvement.
- Stay current on new HVAC technologies, controls, equipment, and industry best practices.
Qualifications
- 7+ years of residential HVAC service experience.
- Extensive experience servicing and diagnosing boiler systems (gas, hydronic, and steam preferred).
- Expert knowledge of furnaces, air conditioners, heat pumps, mini-splits, zoning systems, and indoor air quality products.
- Strong understanding of electrical troubleshooting, controls, combustion, airflow, refrigeration, and hydronic systems.
- Proven ability to diagnose difficult system performance issues.
- Ability to read wiring diagrams, schematics, installation manuals, and blueprints.
- Strong communication and leadership skills with the ability to mentor technicians.
- Exceptional attention to detail and commitment to quality workmanship.
- EPA Certification required.
- NATE Certification preferred.
- Valid driver's license with a clean driving record.
- Must successfully pass a background check and drug screening.
- Ability to lift up to 75 pounds, climb ladders, work in attics and crawl spaces, and perform physically demanding work.
- Willingness to participate in an on-call rotation if needed.
Please submit your resume for consideration.